1. How to place an order?
a. Order Now!
Once you have selected the item, placing an order is easy. Just click “Add to Cart” or ”Buy it Now” and your item is added to your Shopping Cart. The Shopping Cart lets you make multiple purchases of different items that can be sent to multiple addresses. At this point, you can either “Continue Shopping” or “Checkout.”
b. Do You Have a Personal Account?
Once you’re ready to checkout, you’re asked if you have a personal account. If you do, but have not yet signed in, select the checkbox “Use My Account For Speedy Checkout” to login and access your stored information.
Personal Account Customers
If you have a plantsouq.net Personal Account, billing information is automatically entered into the order form. Recipient information is also entered if you select a name from your online address book. Open a plantsouq.net Personal Account today and enjoy the benefits!
c. Confirming Your Order
After you complete the order form and click “Continue,” a page appears with the information you have entered and the details of your order. If the information is accurate, click “Place Order.” If changes need to be made, select the appropriate link: Edit Billing Info, Edit Delivery Info, Edit Gift Message, Edit this product, Edit Add Ons, Bears, or a Greeting Card to your gift. Then make the corrections, re-verify your information, click “Continue,” and finally “Place Order.”
d. Once you submit your order, an instant acknowledgment page is returned that includes your total charges and your order number. Please print the acknowledgment page for your records. You´ll receive e-mail from plantsouq.net within a few minutes of order placement. This confirms that we have received and accepted your order.
2. Can I order by telephone or email?
Yes, you can, please call +971 50 5188270 or click on Live Chat for a customer care representative to assist take your order or you can email us to info@plantsouq.net But the safest and most efficient way to order is via our website.
3. How can I pay?
Payment can be made directly on our website by using your Credit Card, Visa, and MasterCard.
4. What should I do if my credit card payment fails?
In the unlikely event that you should receive an error when trying to pay for your order, your details will be stored securely on our system but no money will be taken from your card. You may then reattempt payment, making sure to enter the correct details. If payment fails again, it is likely that you have insufficient funds in your account or your bank is not allowing to process your credit card. You are free to try another card if you wish, or terminate the order process until such a time that payment can be completed. Your order will not be executed and you will not be charged.
5. How will I know when the order has been delivered?
We will send you a confirmation e-mail to confirm that the order has been delivered. You will receive this e-mail up to 8 hours after delivery. Please ensure that you have provided an accurate e-mail and that you have added info@plantsouq.net to your address book so that our e-mails do not arrive in your junk mail.
6. What if the recipient is not at the delivery address?
We know that sometimes the recipient is not at the delivery address, and this is why it is essential that you provide the phone number of the recipient. Be assured that our delivery team will always try to contact the recipient and make a successful delivery.
7. Can I place an order anonymously?
We respect the privacy of our customers. We will only ever disclose the contents of the message card to the recipient. If you do not include your name on the card (which can even be left completely blank if you wish), the recipient will not know who the order is from. If the recipient should contact us to enquire, please rest assured that we will not disclose your personal details and will inform to the recipient that we can only disclose the contents of the customer specified message card.
8. How can I cancel an order?
Orders can be canceled for a full refund if the cancellation is requested 24 hours in advance of the delivery date and time. If an order has been shipped, shipping fees are non-refundable. In the case of perishables such as flowers, fruits, chocolates, etc., 50 % of the product is also non-refundable.
